Effective Date: 22-06-2024

Introduction

At Lovelust, we aim to provide a seamless shopping experience. This Delivery & Return Policy outlines our shipping procedures and return guidelines to ensure your satisfaction. If you have any questions, please contact us at info@lovelust.in.

Delivery Policy

1. Shipping Information

1.1 Shipping Destinations
We offer delivery services to various locations. Please enter your address at checkout to confirm if we can deliver to your area.

1.2 Shipping Charges
Shipping charges are calculated based on your location and the weight of your order. The total shipping cost will be displayed at checkout.

1.3 Delivery Timeframes

  • Domestic Orders: Typically delivered within 3-7 business days.
  • International Orders: Delivery times vary based on destination and customs processing. Please allow 10-20 business days.

1.4 Order Processing
Orders are processed within 1-2 business days after payment confirmation. You will receive an email notification with tracking information once your order is shipped.

2. Discreet Packaging

Your privacy is important to us. All orders are shipped in plain, unmarked packaging to ensure discretion.

3. Shipping Delays

While we strive to meet our delivery timeframes, delays may occur due to unforeseen circumstances such as weather, customs inspections, or courier issues. We will notify you of any significant delays.

Return Policy

1. Eligibility for Returns

We accept returns within 7 days of delivery, provided the items meet the following conditions:

  • The item is unused and in its original packaging.
  • The item is not damaged or altered.

2. Non-Returnable Items

For health and hygiene reasons, the following items cannot be returned:

  • Lingerie and intimate apparel
  • Lubricants, oils, and consumables
  • Items marked as final sale

3. Return Process

3.1 Initiating a Return
To initiate a return, please contact us at info@lovelust.in within 7 days of receiving your order. Include your order number and reason for return in your email.

3.2 Return Authorization
Once we receive your return request, we will review it and provide you with a Return Authorization (RA) number and return instructions.

3.3 Shipping the Return

  • Pack the item securely in its original packaging, including all tags, manuals, and accessories.
  • Clearly write the RA number on the outside of the package.
  • Ship the package to the address provided in the return instructions. We recommend using a trackable shipping method.

3.4 Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).

4. Refunds

4.1 Processing Time
Once we receive and inspect your return, we will process your refund within 5-7 business days. You will receive an email notification once your refund is processed.

4.2 Refund Method
Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us at info@lovelust.in within 7 days of delivery. Provide your order number and a description of the issue. We may request photos of the damaged or defective item. We will work with you to resolve the issue promptly, either by replacing the item or issuing a refund.

Contact Us

If you have any questions or need assistance with your order, please contact us at:

Email: info@lovelust.in

Mailing Address:
Lovelust
Kolkata, Dharmatala road

Thank you for shopping at Lovelust. We appreciate your business and are committed to providing you with high-quality products and excellent customer service.